History

Founded in 1981, Nu-Look Collision Centers have since expanded to 14 locations in and around the Greater Rochester area and 2 locations in the Syracuse area. With over 200 dedicated employees, our body shops have been voted Rochester’s Best Collision Repair Shop for the last fifteen consecutive years by Democrat and Chronicle’s Rochester Choice Award! Nu-Look has also been voted a Top 100 of the fastest growing companies in Rochester for the past several years by the Rochester Area Chamber of Commerce. Nu-Look strives to give every customer a pleasant and satisfying experience by providing quality repairs and honest, trustworthy service.

Hours Of Operation (**at most locations):

Monday, Wednesday and Friday – 8 am to 5 pm
Tuesday, Thursday – 8 am to 5:30 pm
Saturday – 8:30 am to noon

**See the “Locations” page for breakdown by store

Nu-Look Collision Centers provide the Rochester and Syracuse areas with full-service collision, body and paint repair. Each Nu-Look technician is an expert at body and paint, including precision unibody and frame repairs on vehicles of every make and model.

Nu-Look’s full range of services include:

  • Auto body repair and restoration
  • Structural repairs and frame straightening
  • Free insurance estimates
  • Free damage estimates
  • Custom painting
  • Powder coating
  • Doll-up services
  • Free shuttle services to work or home
  • Wheel repair
  • Paintless dent repair
  • Aluminum body repair on the Ford F-150 (2015 and newer)
  • On-site Car Rental (Hertz Rental)
  • Towing Service (Cristo Towing)
  • Auto glass repairs (Mr. Glass)
  • Mechanical services

In addition, Nu-Look Collision Centers work with all major insurance companies, and are authorized repair facilities for most major providers. This allows us to estimate damage and complete your repairs faster and more convenient for you!

Frequently Asked Questions

Q : What should I look for in a collision shop?
Honesty is very important when choosing a collision shop. You should choose a shop you feel comfortable with and is user-friendly with insurance companies. Look for a written warranty on repairs and shops that have been around for a long time. In addition, try to see some of their repairs and find someone who has used them in the past for recommendations!
Q : How long should rust repairs last? Are they warrantied?
There is no set way to tell how long rust repair will last, all metal parts including aluminum are subject to corrosion. Additionally, rust can come from anywhere on the car and spread to newer fixed parts. Some parts we use are warranted against rust however; rust repair is not included in Nu-Look’s lifetime written warranty.
Q : What determines a total loss?
Most insurance companies consider a total loss to be damages that total 75% of what the vehicle is worth. Value is determined by condition, mileage, and options among other things. Of course, this may vary with different insurance companies.
Q : Should I spend time shopping around for estimates?
No, every collision shop is subject to the same parts and labor rates, differences in estimates are directly related to how thorough and accurate the estimates are completed. Go to a shop you feel comfortable with, and they will provide you with a detailed estimate. If you do have other estimates, ask a Nu-Look sales estimator to consult you on comparing line items between different estimates. We are able to advise you on the exact differences!
Q :How are you able to match paint colors on repairs for all makes and models?
Nu-Look Collision Centers uses a state-of-the-art computerized mixing system. All we need to do is input the manufacturers’ paint code off of your vehicle and it generates a formula for us to match repairs to your exact factory color!
Q : How long will repairs generally take?
The timeframe for each job is determined by the size of the job and the amount of body and paint labor hours needed to complete it. Your sales estimator should be able to give you an approximate timeframe when you schedule your appointment!
Q : What kind of parts will be used on my car?
This is decided based upon you and your insurance company. Your insurance contract specifies how repairs will be handled. Nu-Look Collision will work on your behalf to restore your car to your satisfaction, using both new and used parts – provided they meet the stringent qualifications.
Q : Does Nu-Look offer a shuttle service if I choose not to rent a car?
Absolutely! Nu-Look has an entire fleet of shuttle vehicles! We can pick you up and/or take you anywhere you need to go in Monroe and Ontario County while your car is being repaired… for free!
Q : Do I need to make an appointment for an estimate?
Walk-ins are always welcome, however, to better serve you, Nu-Look Collision prefers customers call first and schedule an appointment for an estimate.

About Our Business

The Art of Driving Better Service

Voted “Best Auto Collision Repair Shop” for the last 17 consecutive years in a row by the Democrat and Chronicle’s Rochester’s Choice Awards, Nu-Look Collision Centers are always striving to enhance automotive collision repair. We have also been voted a Top 100 Company by the Greater Rochester Chamber of Commerce!

Preserving our Future

Leading the way towards environmentally-responsible business practices, Nu-Look Collision Centers have rolled out a new environmentally-friendly line of waterborne refinishing paints across all 14 centers! Partnered with PPG Industries, world leaders in automotive finishes, Nu-Look Collision Centers’ efforts to go green stem from a pro-active effort to create a safer environment for our community and workplace.

Expanding Nu-Look Collision Service One Store at a Time

Continually improving process and enhancements to workflow and products, Nu-Look Collision’s ultimate goal is always to be the very best at what we do – and we aim to please! Our mission is to give customers a pleasant and satisfying experience by providing quality repairs and honest, trustworthy service. And as always, customers receive a written lifetime warranty, free shuttle service, on-site Hertz car rental, and the legendary customer service that Nu-Look Collision prides itself on.

To achieve this, Nu-Look utilizes an independent Customer Service company to monitor our CSI (Customer Satisfaction Index). All locations are I-CAR GOLD certified, and are New York State licensed and bonded.

Nu-Look Collision Centers Work with Most Major Insurance Companies

Nu-Look Collision Centers are authorized repair facilities for most major insurance companies.

Other Services

Not only is Nu-Look Collision an Auto body Repair shop, but we also offer aftermarket vehicle accessories for your car! We install everything we sell and fully warranty all parts and labor. We are always offering monthly specials or coupons that can be found on our Facebook page! Sign up for our monthly e-blasts on the homepage to receive coupons or more information about Nu-Look Collision Centers.